Title
A Resolution Of The City Commission Of The City Of Hollywood, Florida, Authorizing The Appropriate City Officials To Execute An Agreement With PM AM Corporation For Alarm Billing And Collection Services, Based Upon The City Of Pembroke Pines, Florida RFP No. PD-21-02 And In Accordance With Section 38.41(C)(5) Of The Procurement Code (Piggyback).
Strategic Plan Focus
Financial Management & Administration
Body
Staff Recommends: Approval of the Attached Resolution.
Explanation:
Since the inception of the Emergency Alarm Registration Program, the City has utilized an in-house system to register accounts, track decals issued, bill annual renewals and recurring false alarm fees, maintain billing and false alarm records, and record payments. Over the years there have been numerous changes in the systems that feed data into the emergency alarm registration system. In the past, City staff were able to adjust programming and parameters to enable the continued use of the existing system.
With the continued changes in network hardware requirements and mandatory security setups, the in-house software has become extremely limited and is no longer able to provide a practical registration and billing system. Specifically, due to system security concerns the current system no longer integrates or accepts false alarm incident data or produces reporting that enables staff to identify unregistered emergency alarm users and/or delinquent accounts. To this end, the City's Financial Services Department is in need of an affordable and efficient alarm registration, billing, and collection service.
In reviewing the options available, staff identified services that were competitively bid by the City of Pembroke Pines, Florida, under Request For Proposal ("RFP") PD-21-02 posted on January 19, 2021, which resulted in the award of an agreement to PM AM Corporation, effective June 2, 2021, through June 2, 2024, for an initial three-year period with the option to renew for on...
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